From our head office in Kent our team are able to provide support to clients all over the UK and overseas. Whether you require first line support for you users or just 3rd line support/cover for you internal IT team we can help. All our first line support are all Microsoft Certified Professionals. Our 3rd line team have over 40 Microsoft certifications as well as Cisco and VM ware accreditations.
All calls are logged in our Service management system to ensure maximum efficiency. Our customer service director is constantly monitoring calls to ensure service levels are maintained. We also are continually investing in training for support staff and in equipment and tools to enable us deliver quality service quickly and deliver value for money for our contract clients.
