ADM Support Services
With range of support contracts available from ADM, it is you who are in the driving seat.
Whether it is a Facilities Management Contract or an annual Maintenance Agreement, our emphasis is always placed on keeping the customer informed and endeavouring to provide the best possible service. ADM Computing works in partnership with you to make positive changes and provide support that gives confidence and peace of mind. Our comprehensive team of consultants, engineers and technical staff are ideally placed to help manage your IT systems.
Maintenance Agreements
Worried that the costs of support for your network could spiral out of control? An annual maintenance Agreement from ADM gives complete support for your hardware systems in a single annual fixed cost, thereby ensuring peace of mind for a full year. All Maintenance Agreements begin with a free of charge, no obligation, site survey detailing the present system in place, and is followed by a breakdown report of relevant options and costings for support.
Service Level Agreement
Business Continuity is of ever increasing importance, and ADM's Service Level Agreement is designed to assist your organisation in achieving their goals.
This contract offers pro-active tailored visits, and compliments the maintenance and FM contracts in assuring the business infrastructure is as effective as possible. The Service Level Agreement can be provided for a wide variety of work, including upgrades, preventative maintenance, data restoration trials and servicing of equipment.
Telephone Support and Remote Assistance
Obtaining assistance as quickly as possible is essential to all organisations. ADM Computing offer telephone support and remote assistance so that any issues can, if possible, be resolved without the wait or cost of a call out. This allows for issues to be resolved with minimal downtime.
Automated Server Monitoring
The continuous monitoring service that ADM's GuardDog product provides spots issues that may affect your entire network early - so they can be fixed before they become big, expensive disasters. Our award winning GuardDog system monitors Windows services, disk space, disk health, back up, virus protection, Exchange, websites, security and much more.
Facilities Management
Facilities Management contracts are the latest innovation in support packages; You will still receive the benefit of a 4-hour response, as with the Annual Maintenance Agreement, but with the added advantage of a higher level of flexibility and control that could potentially save your company money.