Unified communications is taking voice over Internet protocol (VoIP) technology to the next level, transforming standard business digital/analogue phones and desktop computers into a single unified platform. The system brings together all forms of communication saving you time and money. Unified communications combines the following:-
- Video Calling and Conferencing
- Voice Telephony
- Data Network
- Mobile Devices (Mobile Smart Phones, PDA’s and Tablets)
- CRMs, Databases and Directory Services
- Staff and Client Presence and Availability
Benefits of Unified Communications:-
- Collaboration: Unified communications enables co-workers, business partners, and clients to come together and collaborate using advanced data sharing and communications. You can exchange ideas, share data and documents instantly, edit a document “live,” and more.
- Communication: UC enhances business communications by bringing all available devices and communication software under one roof. With a click of a mouse you can send instant messages, exchange into a phone call or even a conference call.
- Access: Because UC operates across all communications platforms, users enjoy unprecedented remote access to the system. Connect to your company internally anywhere in the world using your PDA, laptop, netbook, or home computer. Unified messaging ensures that all your messages and email reach you in your chosen format.
- Business process integration: UC expands the integration between data and communications, promoting continuity across all business processes. Via the UC interface you can access all available business applications ERP, CRM or SCM etc.
- Presence: This allows you to view the availability of all other users and their communication preferences. This cuts wasted time tracking down available users and leaving messages. For example, a customer support specialist can use presence to identify the availability of the person qualified to answer a particular customer question.
Other benefits include increased productivity, reduced travel, and cost savings.
