Sales: 01227 473500 | Support: 01227 473530
Remote Session
Remote Session
Inquiries: 01227 473500 | Support: 01227 473530
ADM Computing ADM Computing
  • Home
  • Services
    • All services
    • IT Support
    • IT Consultancy
    • Cloud Computing
    • Cyber Security
  • Our Sectors
    • All sectors
    • Construction
    • Charity & Non-profit
    • Education
    • Financial Services
    • Legal
    • Logistics
    • Manufacturing
    • Public Sector
  • Events
  • About
    • About Us
    • Charity
    • Environmental
    • Careers
    • Blog
    • Purple Ruler – Education for all
  • Contact
ADM Computing

Admin Assistant for IT Service department

Vacancy open.

Job Location: Canterbury, Kent

Pro-rata Salary: £21,000-£25,000

About ADM: With over 70 current staff, ADM has been one of the South East’s leading and most trusted IT service partners since 1984. With staff averaging a stay of over 11.5 years since ADM’s establishment, It’s fair to say we offer a fun, friendly and challenging environment for hardworking staff to develop within.

https://www.adm-computing.co.uk/about-us/ 

Job Description

The administration assistant will be taking instruction from the Operations Co-ordinator and Service department Manager. Dealing with bookings requests, updating notes and helping with day to day organisation of callouts/site visits. The assistant will be working in a fast-paced service environment delivering high levels of customer service. We have a team of 45+ engineers dealing with IT support tickets and project works, so attention to detail and organisational skills are key to this role. The key candidate will have to use own initiative and be confident to complete tasks set, so must be a fast learner.

Soft Skills:

  • Organised
  • Professional
  • Confident
  • Understanding of impact and urgency
  • Work well alone and with a team
  • Excellent IT Skills and comfortable using MS office
  • Strong customer service skills
  • Excellent written and verbal communication
  • Previous experience working in an office/customer services environment
  • Excellent time management skills
  • Good attention to detail
  • A good understanding of operations and logistics would be to an advantage.

Role:

Bookings responsibilities:

  • Monitoring & scheduling bookings/appointments for engineers
  • Updating a spreadsheet with the above information
  • Communicating with customers and engineers on the phone and via email
  • Reviewing tickets to confirm documentation have been completed and uploaded by engineers
  • Working along side project managers to coordinate bookings/appointments
  • Scheduling training and updating training records
  • Attendance management

Other responsibilities:

  • Adhoc administration tasks
  • Working on reception desk, welcoming visitors
  • Assisting with logging support tickets, if required
  • Holiday cover for operations co-ordinator
  • Reviewing closed tickets against contracts

Job type: Part-time, Permanent. Hours negotiable.

Apply for this position by clicking the “Apply Now” button below.

You will be redirected to a new page with application form.

Apply Now

For more information on the vacancy please contact:

kailas.bryant@adm-computing.co.uk

Take your chance

Available Positions

Apprentice Support Engineer

Vacancy open

Open

SharePoint Developer / SharePoint 1st Line Support

Vacancy closed

Closed

Admin Assistant for Service Department

Vacancy closed

Closed

1st Line Support Engineer

Vacancy closed

Closed

2nd Line Support Engineer

Vacancy closed

Closed

SharePoint Developer / SharePoint 1st Line Support

Vacancy closed

Closed

Contact Us

Sales

01227 473500

Sales@adm-computing.co.uk

Support

01227 473530

Support@adm-computing.co.uk

Working Hours

Mon-Fri

8:30 – 17:30

Sat-Sun

Closed

Emergency out of hours IT support available.

Navigation

  • Home
  • Services
  • About Us
  • Contact ADM

Subscribe to our newsletter

    ADM Logo no gradient

    © 1984 – 2022 ADM Computing | All Rights Reserved
    Company information and policies