Information & Data Protection Notice

Like all businesses, ADM Computing collect and process many different forms of data. As part of our commitment to customer service, sometimes this data includes information on individuals.

Everyone has rights regarding how their data is processed or stored, and this explains how we use your information.

Who we are

Having been in the IT business since 1984, we’ve got all the experience and expertise you’d expect, and we deliver all the support and security you need.

We’ve got over 55 engineers who handle over 47,000 service tickets every year, with a 15-minute response time for urgent calls. All our engineers are DBS checked and structured technical support teams mean more complex issues are swiftly referred to the right expert. Everyone in our team thrives on long term relationships, while dedicated IT advisors know your business, so you can be confident of continuity of support and service. Our support team holds over 200 Microsoft Certified Professional qualifications.

For more information about us, take a look at the rest of our website here: https://www.adm-computing.co.uk/. To get in touch with us, in the UK call 01227 473500 (or call +441227 473500 from outside the UK) or email us at sales@adm-computing.co.uk.

Who manages your information

We have a compliance team who take care of information security at ADM Computing,

Data Protection Team – dataprotection@adm-computing.co.uk

ADM Computer Services Ltd (t/a ADM Computing) · Chaucer Road · Canterbury · Kent · CT1 1HH

How we collect your data

ADM Computing normally collects your information from you when you sign up to one of our services or contact us with a request for a quotation or tender. Under some circumstances we may receive your information from a partner in the form of a ‘sales lead’ which will include information about how to contact you and what services you are looking for.

We collect data directly from you either by email, over the phone, in writing or by filling in a web form.

Legitimate interest

Certain forms of information, for example, publicly-accessible email addresses and phone numbers, are used for direct marketing or for research purposes to improve our services. We believe that we have a legitimate business interest in using this information and we make sure that using information this way does not harm your rights or interests, but if you’d like us not to use your data this way you can contact us and instruct us not to do so.

How we use your information

We know your data is very important to you, so we make sure we’re very careful about how we use your data, and make sure that we protect it safely. We will only use your information for the purpose that we have collected it: this might be to contact you with information about products or services you would like, or to provide a service that you have contracted with us. When we collect your information, we will make sure that you understand what we need your information for and how we will use it.

We also will collect some information that is used to process payments and issue bills. Under certain circumstances we may need to share that information with other organisations such as banks or payment agencies.

How we process your information

ADM Computing store and process personal data in several databases depending on the kind of information. All our databases are secured from unauthorised access and are backed up securely inside closed systems which prevents anyone from accessing it without permission. All our systems require passwords to access and encryption is used wherever we can to further prevent anyone else getting access to your data.

Automatic decisions using your data

We use a credit checking service when setting up new business accounts using information that you provide us combined with records held by credit checking agencies. As this is an automatic process, you have the right to appeal that decision or ask for it to be referred for re-evaluation.

How long we hold your data

Different forms of data are held for different purposes and may be retained for different amounts of time. Full details are available on request, but these are the general rules we use:

• Information for marketing – Until you ask us to remove your information
• Information for service provision – For the duration of the contracted services, plus 90 days
• Records of invoices and billing – Up to six years
• Data held in hosted services – For the duration of the service, plus 30 days

Who we share your information with

Sometimes we may share your information with a third party, such as a supplier to complete a sale on your behalf, or onto a credit agency if there are problems with bills.

We may also have to supply your information to statutory bodies and governmental agencies, but we will only do this where we have a legal obligation, or a regulation means we have to supply this information.

Some of our suppliers are located outside of the United Kingdom or the European Union, and where we must share your data with these companies, we will ensure that your information is kept safe to the same high standards we use to protect your data.

What to do if you want to change how we use your data

The law gives you several key rights about the way your information can be used:

• To be informed – what we use your data for and how we use it
• Access – what information we hold about you
• Rectification – if the information we hold is incorrect or incomplete
• Erasure – if you no longer want us to hold your information
• Restrict processing – if you want us to use your information differently
• Data portability – if you want us to provide your information to someone else
• To object – if you want us to stop using your information in some way
• Automated decision making and profiling – if you want to appeal an automatic decision

If you want to change the way that we use your information, you want to correct some information we have incorrectly recorded, or to exercise your rights over your information in any way, please contact us and explain what you would like us to do.

There might be some reasons why we can’t always comply with your wishes fully, such as a legal requirement to hold some forms of records. There may be some services which we will not be able to provide if we aren’t able to hold some forms of information.

How to complain

If you’re unhappy with the way that we’ve used your data in any way, please let us know – we want to fix it! We have a complaints guide available from our website here: https://www.adm-computing.co.uk/complaints-policy/  but you can also use our contact information above to get in touch to talk to us about how we use your data.

If you’ve received an email from us you didn’t want

We’re sorry you don’t want to hear from us anymore, but if you no longer want to receive those kinds of email from us – or any at all – you can use the unsubscribe link in the email you’ve received, or you can contact marketing@adm-computing.co.uk to update your preferences.

If you feel we haven’t dealt with your complaint properly

The Information Commissioner’s Office (the ICO) is a non-departmental public body which reports directly to Parliament and is sponsored by the Department for Digital, Culture, Media and Sport (DCMS). They are the ultimate body within the United Kingdom with responsibility for regulating data protection. If you feel that we haven’t dealt with your complaint to your satisfaction, you can contact the ICO to discuss your concerns:

Information Commissioner’s Office · Wycliffe House · Water Lane · Wilmslow · Cheshire · SK9 5AF

0303 123 1113 · casework@ico.org.uk · https://ico.org.uk/concerns/