IT Support in Gillingham
Award-winning IT Support in Gillingham
As a leading provider of IT Support in Gillingham and the official IT partner of Gillingham FC, we are keenly attuned to the needs of local businesses. Whether your company is located in the bustling centre of Gillingham or the surrounding areas, we deliver reliable and responsive IT & cybersecurity services tailored to your business’s needs.
What does outsourced IT Support look like?
Outsourcing IT support allows you to work with a Managed Service Provider (MSP) that handles everything from routine tech support to ongoing network management and cybersecurity solutions.
Unlike other MSPs that bundle services into complex packages, ADM’s ‘a-la-carte’ services offer clear, transparent billing. We provide detailed reports on your support hours, ensuring you pay only for the services you need, and have full insight into the value delivered.
What services does outsourced IT Support cover?
Our Managed IT Support in Gillingham ensures your business stays ahead and secure. We offer solutions specifically designed for Gillingham’s unique business landscape, including:
- 24/7 Helpdesk Support: Immediate assistance for any technical issues, ensuring minimal downtime.
- Proactive Maintenance: Regular system checks and updates to prevent problems before they arise.
- Network Management: Comprehensive management of your network infrastructure to ensure optimal performance.
- Cybersecurity: Robust security measures to protect your data and systems from cyber threats.
- IT Consultancy & Regular Catchups: Expert advice on IT strategy and planning to support your business goals.
Additionally, we are able to provide the following services to businessess that require them:
- Test Restores: Verify the functionality of your backups to prevent disruption during potential disasters.
- Network Security Checks: Reviewing security configuration, dormant accounts & system health checks.
- Power Outage / Test Power Checks: Reviewing the configuration of your systems to ensure they are optimised for your business needs.
- Scheduled Site Visits: Flexible on-site visits, providing comprehensive IT assistance and, if required, conducting on-site best practice checks for optimal system performance.
Looking to review your current IT posture? Get in touch or request a free audit.
What's the ADM difference?
The right approach to B2B relationships!
No long-term tie-ins
At ADM, we believe that keeping customers comes from providing excellent service, not enforcing contracts. When you partner with us, your loyalty is built on satisfaction, not signatures. Enjoy the advantage of flexible, no-contract IT support, with our top priority being your business’s success and satisfaction.
Commitment to Transparency
At ADM, transparency is central to our operations, ensuring clients always understand our service offerings. We emphasise honesty and open communication in all our interactions. For insight into our service desk processes, check out our recent blog below. We value your trust and are committed to maintaining it through our transparent approach and superior service.
Positive Feedback
(Last 10,000 tickets)
Customer Satisfaction
At ADM, customer satisfaction is our top priority, and we are proud to have achieved over 99.7% positive feedback across all tickets last year. This exceptional rating reflects our commitment to delivering outstanding service and support to our clients. We strive to exceed expectations in every interaction, ensuring that your experience with us is always positive. Your satisfaction is a testament to the dedication and expertise of our team, and we continuously work to maintain and improve our high standards.
Free Training & Events
At ADM, we are committed to empowering clients with the knowledge and experience they need. We provide free training on essential tools like Office 365 applications and cyber security products, helping your team utilise these technologies efficiently. We also organise seminars, webinars, and unique “experience” days out with industry experts, offering valuable insights, networking opportunity, and frequent updates on the latest trends in IT and cybersecurity. Take advantage of these resources, designed to support your business’s growth and ensure success.
Community Engagement
By partnering with us, you align your business with an organisation that values social responsibility and actively works to create a better world. Our commitment to community engagement is evident in the extensive charity and environmental work we undertake. From supporting local charities to implementing sustainable practices, working with local schools and colleges, and sharing best practice with our network – we strive to contribute positively to society and the environment. Join us in our mission, and together, we can make a lasting impact.
Does having an existing in-house IT team affect working with ADM?
Complementing Your Current IT Team
Our Gillingham IT support services seamlessly integrate with your existing IT staff, providing additional expertise and resources to tackle complex challenges and enhance overall efficiency. Additionally, ADM provide complimentary free training sessions to businesses in Gillingham – ensuring your team have access to the latest and greatest developments and updates.
OR.
Supporting Businesses Without Existing IT Staff
For businesses without in-house IT personnel, our comprehensive Gillingham IT support acts as your dedicated IT department, ensuring all your technology needs are expertly managed and maintained. Our dedicated account managers will work closely with you to create detailed roadmaps and project plans, guiding your business through technology upgrades and ensuring continuous improvement.
What's the ADM difference?
The right approach to B2B relationships!
No long-term tie-ins
At ADM, we believe that keeping customers comes from providing excellent service, not enforcing contracts. When you partner with us, your loyalty is built on satisfaction, not signatures. Enjoy the advantage of flexible, no-contract IT support, with our top priority being your business’s success and satisfaction.
Commitment to Transparency
At ADM, transparency is central to our operations, ensuring clients always understand our service offerings. We emphasise honesty and open communication in all our interactions. For insight into our service desk processes, check out our recent blog below. We value your trust and are committed to maintaining it through our transparent approach and superior service.
Customer Satisfaction
At ADM, customer satisfaction is our top priority, and we are proud to have a feedback score of 99.7% positive. This exceptional rating reflects our commitment to delivering outstanding service and support to our clients. We strive to exceed expectations in every interaction, ensuring that your experience with us is always positive. Your satisfaction is a testament to the dedication and expertise of our team, and we continuously work to maintain and improve our high standards.
Positive Feedback
(Last 10,000 tickets)
Free Training & Events
At ADM, we are committed to empowering clients with the knowledge and experience they need. We provide free training on essential tools like Office 365 applications and cyber security products, helping your team utilise these technologies efficiently. We also organise seminars, webinars, and unique “experience” days out with industry experts, offering valuable insights, networking opportunity, and frequent updates on the latest trends in IT and cybersecurity. Take advantage of these resources, designed to support your business’s growth and ensure success.
Community Engagement
By partnering with us, you align your business with an organisation that values social responsibility and actively works to create a better world. Our commitment to community engagement is evident in the extensive charity and environmental work we undertake. From supporting local charities to implementing sustainable practices, working with local schools and colleges, and sharing best practice with our network – we strive to contribute positively to society and the environment. Join us in our mission, and together, we can make a lasting impact.
What if I have an in-house IT team already?
Complementing Your Current IT Team
Our Gillingham IT support services seamlessly integrate with your existing IT staff, providing additional expertise and resources to tackle complex challenges and enhance overall efficiency. Additionally, ADM provide complimentary free training sessions to businesses in Gillingham – ensuring your team have access to the latest and greatest developments and updates.
OR.
Supporting Businesses Without Existing IT Staff
For businesses without in-house IT personnel, our comprehensive Gillingham IT support acts as your dedicated IT department, ensuring all your technology needs are expertly managed and maintained. Our dedicated account managers will work closely with you to create detailed roadmaps and project plans, guiding your business through technology upgrades and ensuring continuous improvement.
Request a free consultation call to discuss your requirement
Key Benefits of outsourced IT Support
Cost-Effective: Outsourcing your IT support eliminates the need for a full-time in-house IT team, reducing overhead costs.
Expertise and Experience: Access to a team of highly skilled IT professionals with extensive experience in managing complex IT environments.
Scalability: Our services scale with your business, ensuring you have the right level of support as your needs evolve.
Enhanced Security: Comprehensive cybersecurity measures to protect your business from emerging threats.
Increased Productivity: With reliable IT support, your team can focus on their core responsibilities without technical interruptions.
Experts in customer service
Why Choose Us for IT Support in Gillingham?
With over 40 years of experience providing cybersecurity services and IT support in Gillingham, as well as being recognised for our “Excellence in Customer Service” by the Kent Invicta Chamber of Commerce, ADM is uniquely positioned to support you and your business goals. Our deep undertsanding of network infrastructure and data protection allows us to offer IT support solutions that not only meet your needs but also enhance your overall business operations.
- Expert Installation and Support: Our highly qualified team ensure seamless integration and ongoing maintenance with minimal disruption to your daily operations.
- Customised Solutions: We tailor every aspect of our IT support to meet the specific needs of your business, ensuring optimal performance and reliability.
- Proven Track Record: Trusted by numerous clients, our commitment to excellence in all aspects of IT and security solutions sets us apart.
We are here to keep you secure.
Having been in the IT business since 1984, we’ve got all the experience and expertise you’d expect from an award-winning IT support and Managed Service Provider. Whether your business already has an in-house IT team or not – ADM is here to support you.
Drop us a message for a free security & discovery audit using the form provided. Or alternatively, give us a ring.
Let’s work together to make sure that what matters most to you is protected.
Speak to a technical adviser about IT support in Gillingham
Book a call with our team for a free IT security audit and no-obligation consultation about what we offer as a comprehensive IT solutions company.