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Customer Service Level Agreement

ADM provides support for our clients and assigns a priority to each support request we receive. Depending on the type of support call and what implications if has for our client, we assign an Urgent (15 minutes response), High (1 hour response), Medium (2 hours response) or Low (4 hours) status. This is communicated to our clients when the call is logged. The resolution time will vary depending on the type of support request we receive.

In accordance with the General Data Protection Regulations (GDPR) that have come into effect, please see our public information notice.

Terms and Conditions

Policies

ADM Computing provides services as a domain registrar. Please see the terms and conditions below for Nominet (who provide .uk domains). All .uk domain registrations must comply to these terms and conditions provided:

For our Domain related services, a member of our support team will provide you with an indication of cost. We manage all domains via our in-house management system and invoice our clients annually for the renewal of the domain (if required) and management of DNS/ownership. 30 days before the expiry date of a domain, we send through an automated email to a registered contact to notify them and ask if they wish to cancel the domain. Otherwise, we proceed with the domain renewal as managed by our system.

For domain transfers away from ADM to another hosting provider, we do not charge costs. Unless we are requested to do additional work outside of the typical domain transfer, i.e. archiving or modifying the website, providing archived mailboxes or configuring hosted services with the third party. For a Nominet IPS Tag update or change of registrar for a non-UK domain, we do not charge costs.

Accreditations

  • ADM Computing STEM Certificate
  • ADM Computing IER
  • NIC EIC Approved Contractor
  • MCS – Microgeneration Certification Scheme
  • REAL – Renewable Energy Assurance listed
  • KCC approved supplier for schools
  • ISO 9001:2015 Quality Management FS 602445
  • ISO 14001 :2015 Environmental Management – Certificate number: 204240
  • ISO/IEC 27001:2017 IT Managed Services and Support – Certificate number: 204162
  • Cyber Essentials Plus – Registration Number: QGCE 271

Company Partners

  • Altaro Gold Partner
  • AVG Gold Reseller
  • Cisco Premier Partner
  • Citrix Silver Solution Advisor
  • HP Silver Partner
  • Kemp Technologies Accredited Partner
  • Microsoft Gold partner
  • Microsoft Authorized Education Reseller
  • Ruckus Certified Integrator Authorised Partner
  • Seagate Authorised partner
  • Sophos Silver Solution Partner
  • Veeam Silver Partner
  • Watchguard Professional Partner
  • VMWare Partner