IT Support in Rochester
Award-winning IT Support in Rochester
As a prominent provider of IT Support in Rochester, we are well-versed in the needs of businesses in our historic city. Whether you’re operating in Rochester’s central area or in nearby regions, our team delivers reliable and responsive IT & cyber security services tailored for Rochester.
What does outsourced IT Support look like?
Outsourcing IT support to a Managed Service Provider (MSP) involves delegating all aspects of IT, from everyday technical support to managing networks and cybersecurity, to a dedicated provider.
While many MSPs bundle their services into complex packages, ADM prefers an ‘a-la-carte’ approach. This ensures transparency, with detailed reporting on how your support hours are being utilised. This way, you only pay for the services you need, and you always have a clear view of the value received.
What services does outsourced IT Support cover?
Our Managed IT Support in Rochester ensures your business stays competitive and secure. We offer solutions crafted to meet the particular demands of Rochester’s business landscape, including:
- 24/7 Helpdesk Support: Immediate assistance for any technical issues, ensuring minimal downtime.
- Proactive Maintenance: Regular system checks and updates to prevent problems before they arise.
- Network Management: Comprehensive management of your network infrastructure to ensure optimal performance.
- Cybersecurity: Robust security measures to protect your data and systems from cyber threats.
- IT Consultancy & Regular Catchups: Expert advice on IT strategy and planning to support your business goals.
Additionally, we are able to provide the following services to businessess that require them:
- Test Restores: Verify the functionality of your backups to prevent disruption during potential disasters.
- Network Security Checks: Reviewing security configuration, dormant accounts & system health checks.
- Power Outage / Test Power Checks: Reviewing the configuration of your systems to ensure they are optimised for your business needs.
- Scheduled Site Visits: Flexible on-site visits, providing comprehensive IT assistance and, if required, conducting on-site best practice checks for optimal system performance.
Looking to review your current IT posture? Get in touch or request a free audit.
What's the ADM difference?
The right approach to B2B relationships!
No long-term tie-ins
At ADM, we’re committed to customer retention by providing exceptional service, not through contracts. When you collaborate with us, your commitment is based on satisfaction, not on signing a contract. Embrace the flexibility of no-contract IT support, with our focus on ensuring your business success and satisfaction.
Commitment to Transparency
Transparency is fundamental to ADM, ensuring our clients always know what to expect from our services. We emphasise open communication and honesty in every exchange. For an under-the-hood look at our service desk operations and how we support over 300 organisations across the UK, read our blog below. At ADM, we are committed to earning and maintaining your trust through our transparent approach and high-quality service.
Positive Feedback
(Last 10,000 tickets)
Customer Satisfaction
At ADM, customer satisfaction is our top priority, and we are proud to have achieved over 99.7% positive feedback across all tickets last year. This exceptional rating reflects our commitment to delivering outstanding service and support to our clients. We strive to exceed expectations in every interaction, ensuring that your experience with us is always positive. Your satisfaction is a testament to the dedication and expertise of our team, and we continuously work to maintain and improve our high standards.
Free Training & Events
At ADM, we believe in empowering our clients with knowledge and practical experience. We provide free training on essential tools, including O365 apps and security products, ensuring your team can leverage these technologies effectively within your organisation. Our events—ranging from seminars and webinars to exclusive “experience” days—offer valuable insights, networking opportunities, and the latest in IT and cybersecurity trends. Take advantage of these complimentary resources, all designed to support your business’s growth and success.
Community Engagement
By partnering with us, you align your business with an organisation that values social responsibility and actively works to create a better world. Our commitment to community engagement is evident in the extensive charity and environmental work we undertake. From supporting local charities to implementing sustainable practices, working with local schools and colleges, and sharing best practice with our network – we strive to contribute positively to society and the environment. Join us in our mission, and together, we can make a lasting impact.
Does having an existing in-house IT team affect working with ADM?
Complementing Your Current IT Team
Our Rochester IT support services seamlessly integrate with your existing IT staff, providing additional expertise and resources to tackle complex challenges and enhance overall efficiency. Additionally, ADM provide complimentary free training sessions to businesses in Rochester – ensuring your team have access to the latest and greatest developments and updates.
OR.
Supporting Businesses Without Existing IT Staff
For businesses without in-house IT personnel, our comprehensive Rochester IT support acts as your dedicated IT department, ensuring all your technology needs are expertly managed and maintained. Our dedicated account managers will work closely with you to create detailed roadmaps and project plans, guiding your business through technology upgrades and ensuring continuous improvement.
What's the ADM difference?
The right approach to B2B relationships!
No long-term tie-ins
At ADM, we’re committed to customer retention by providing exceptional service, not through contracts. When you collaborate with us, your commitment is based on satisfaction, not on signing a contract. Embrace the flexibility of no-contract IT support, with our focus on ensuring your business success and satisfaction.
Commitment to Transparency
Transparency is fundamental to ADM, ensuring our clients always know what to expect from our services. We emphasise open communication and honesty in every exchange. For an under-the-hood look at our service desk operations and how we support over 300 organisations across the UK, read our blog below. At ADM, we are committed to earning and maintaining your trust through our transparent approach and high-quality service.
Customer Satisfaction
At ADM, customer satisfaction is our top priority, and we are proud to have a feedback score of 99.7% positive. This exceptional rating reflects our commitment to delivering outstanding service and support to our clients. We strive to exceed expectations in every interaction, ensuring that your experience with us is always positive. Your satisfaction is a testament to the dedication and expertise of our team, and we continuously work to maintain and improve our high standards.
Positive Feedback
(Last 10,000 tickets)
Free Training & Events
At ADM, we are committed to empowering our clients through knowledge and experience. We offer free training sessions on essential tools like O365 apps and technical security products, ensuring your team is well-equipped to leverage these technologies effectively. Additionally, we host a variety of events, including seminars, webinars, and unique “experience” days out. These opportunities provide valuable insights, foster networking, and enhance your understanding of the latest trends and best practices in IT and cybersecurity. Join us and take advantage of these complimentary resources designed to support your business growth and success.
Community Engagement
By partnering with us, you align your business with an organisation that values social responsibility and actively works to create a better world. Our commitment to community engagement is evident in the extensive charity and environmental work we undertake. From supporting local charities to implementing sustainable practices, working with local schools and colleges, and sharing best practice with our network – we strive to contribute positively to society and the environment. Join us in our mission, and together, we can make a lasting impact.
What if I have an in-house IT team already?
Complementing Your Current IT Team
Our Rochester IT support services seamlessly integrate with your existing IT staff, providing additional expertise and resources to tackle complex challenges and enhance overall efficiency. Additionally, ADM provide complimentary free training sessions to businesses in Rochester – ensuring your team have access to the latest and greatest developments and updates.
OR.
Supporting Businesses Without Existing IT Staff
For businesses without in-house IT personnel, our comprehensive Rochester IT support acts as your dedicated IT department, ensuring all your technology needs are expertly managed and maintained. Our dedicated account managers will work closely with you to create detailed roadmaps and project plans, guiding your business through technology upgrades and ensuring continuous improvement.
Request a free consultation call to discuss your requirement
Key Benefits of outsourced IT Support
Cost-Effective: Outsourcing your IT support eliminates the need for a full-time in-house IT team, reducing overhead costs.
Expertise and Experience: Access to a team of highly skilled IT professionals with extensive experience in managing complex IT environments.
Scalability: Our services scale with your business, ensuring you have the right level of support as your needs evolve.
Enhanced Security: Comprehensive cybersecurity measures to protect your business from emerging threats.
Increased Productivity: With reliable IT support, your team can focus on their core responsibilities without technical interruptions.
Experts in customer service
Why Choose Us for IT Support in Rochester?
With over 40 years of experience providing cybersecurity services and IT support in Rochester, as well as being recognised for our “Excellence in Customer Service” by the Kent Invicta Chamber of Commerce, ADM is uniquely positioned to support you and your business goals. Our deep undertsanding of network infrastructure and data protection allows us to offer IT support solutions that not only meet your needs but also enhance your overall business operations.
- Expert Installation and Support: Our highly qualified team ensure seamless integration and ongoing maintenance with minimal disruption to your daily operations.
- Customised Solutions: We tailor every aspect of our IT support to meet the specific needs of your business, ensuring optimal performance and reliability.
- Proven Track Record: Trusted by numerous clients, our commitment to excellence in all aspects of IT and security solutions sets us apart.
We are here to keep you secure.
Having been in the IT business since 1984, we’ve got all the experience and expertise you’d expect from an award-winning IT support and Managed Service Provider. Whether your business already has an in-house IT team or not – ADM is here to support you.
Drop us a message for a free security & discovery audit using the form provided. Or alternatively, give us a ring.
Let’s work together to make sure that what matters most to you is protected.
Speak to a technical adviser about IT support in Rochester
Book a call with our team for a free IT security audit and no-obligation consultation about what we offer as a comprehensive IT solutions company.