Re-introducing the ADM Self-Service Portal
A simpler, faster way to manage & access your IT support.
We’re always looking for ways to make your experience with ADM Computing even smoother. Our Self-Service Portal is designed to give you more visibility, control, and convenience when it comes to managing your IT support.
Whether you just want to raise a quick ticket or review your organisation’s wider support activity, the portal brings everything together in one easy-to-use place.
Here’s what you can do:
🆕 New Support Ticket
- Log a new issue or request in seconds. Just fill in a few key details and it will go straight through to our Service Desk team.
🎟 My Tickets
- View all your open and recently closed tickets, check their progress, and add updates whenever you need to. You’ll see exactly what’s happening, without needing to chase for updates.
📊 My Reports (for authorised users)
Advanced users can view your organisation’s complete ticket history, including:
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A 12-month overview of all support activity
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Feedback and satisfaction results from the past year
This helps your team spot trends, track progress, and make informed decisions about your IT environment.
⭐ Events
- Keep an eye on upcoming ADM events – from security briefings to Microsoft 365 workshops. All are completely free to attend and open to our clients.
📢 Service Status Page
- Check live updates on ADM’s systems and major vendor platforms. If there’s ever a known outage or maintenance period, you’ll see it here first.
✍️ Leave a review
- If you’ve had a great experience with our team, you can share your feedback directly through the portal. We read every review and use your comments to keep improving.
Two levels of access
We have created a simple two-tier permissions system for the customers we support.
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Standard users can raise and track their own tickets.
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Authorised/Advanced users can also view all tickets across their organisation and access the reporting dashboards.
If you’re not sure which level of access you have, just drop us a quick message and we’ll confirm this for you.
How to get started
You can access the Self-Service Portal anytime via:
👉 https://helpme.adm-computing.co.uk/portal/
If you don’t yet have a login, please contact your account manager, fill out the form below, or email support@adm-computing.co.uk and our team will get you set up.
Please use the form below to request access to the self-service portal:
About ADM
Founded in 1984, ADM Computing is Kent’s largest and longest established IT services company specialising in IT support services that help to reduce IT costs as well as improve network efficiency. We have a long history of charity work and won’t be slowing down any time soon!
To keep up to date with all our latest updates, follow us on LinkedIn: ADM Computing LinkedIn
Blog Author
Kailas Bryant – Operations Director | ADM Computing – Established in 1984.
Kailas works across all areas of the business to ensure our teams, clients, and community continue to thrive. Since joining ADM in 2018, Kailas has become a key member of the leadership team, helping to uphold Managing Director Adrian Bryant’s values of integrity, transparency, and long-term partnership.
He plays a central role in aligning day-to-day operations with ADM’s wider vision for sustainable, responsible growth- supporting everything from customer experience and service delivery to staff wellbeing and environmental initiatives.
Kailas is passionate about making ADM a force for good, driving positive change within our organisation and the wider community, while ensuring we remain a trusted partner to every business we support.
