Apprentice Support Engineer

Job Location: Canterbury, Kent

Salary: £13,000-£15,000

About ADM: With over 70 current staff, ADM has been one of the South East’s leading and most trusted IT service partners since 1984. With staff averaging a stay of over 11.5 years since ADM’s establishment, It’s fair to say we offer a fun, friendly and challenging environment for hardworking staff to develop within.

ADM also recognise the importance of staff well-being and mental health, having earned the following recent awards:

• Winner 2021: South Kent Minds – Mental Health & Wellbeing Award (Business Category)
• Awarded 2022: Platinum Award – Kent & Medway Workplace Wellbeing Awards.

Our work environment includes:

• Lively atmosphere
• Company perks
• Regular social events
• Wellness programmes
• On-the-job training
• Work-from-home days
• Growth opportunities
• Casual work attire
• Relaxed atmosphere

We are currently interviewing this year’s intake for our highly regarded Microsoft IT support apprenticeship program. The successful applicant will have the chance of working in our team of 45+ IT Engineers. You will work towards Level 3 Infrastructure Technician, this being completed in-house. This includes a range of modules to assist you in becoming a future IT engineer, such as Computer fundamentals and security, Introduction to networking and cloud services and Communication in support.

Daily Tasks

Logging of support calls received by phone/email from our customers and helping provide solutions as a member of one of our helpdesk teams. 8.30 to 5.00, or 9:00 to 5:30, with a total of 1-hour break per day.

Soft Skills

Excellent verbal communications skills, can-do attitude, and a strong team player. Problem-solving issues using your own knowledge, support libraries and seeking advice & assistance from colleagues. Prior experience in a customer facing role would be advantageous.

Education & Technical Skills

A strong interest in IT is very important and proven learning skills. Distinction in IT level 3 and Maths and English GCSE C or above required.

About the Role

Working in our IT support department. Acting as the first point of call for logging calls from Customers. Assigning priority and managing customer expectation of time to resolution.

Future prospects and Career Progression

We would hope the successful candidate would progress within the company to First-line support role.